Auditing Online Retail Performance
Our team conducted a user experience audit of Amara’s shopping service, highlighting key journey improvements to lift the customer experience and drive conversion.
Customer Experience Education For Amara’s Retail Team
Amara has a great reputation for customer service. Our training programme helped take this to the next level with the introduction of new customer-centric ways of thinking.
Driving global efficiency for insurance brokers
Helping a global insurance brokerage deliver a new global placement platform for its staff and business partners around the world.
Re-envisioning fund reporting
Improving the reach of a US-based top 10 asset management firm with a world-class fund reporting solution.
Delivering workflow efficiency for Institutional banking clients
Helping a leading European investment bank transform how Institutional clients and sales staff access online services.
Social responsibility in mining
Creating a compelling communications platform for the International Council on Mining and Metals.
“Help us to think like a start-up”
Helping a leading UK insurer to become more responsive to customers, while unlocking the creative problem-solving abilities of its staff.
Helping sales traders comply with MiFID II
Designing a sales trader workflow solution that delivers pre- and post-trade transparency for negotiations, pricing and execution, supporting regulatory compliance.
Monetising the Internet of Things
Delivering strategy and designs to drive account creation, increase engagement and grow the customer base for Fing
Removing the pain from insurance claims
Helping an InsurTech start-up create a painless, self-service experience for motor insurance claims.