Our work

Auditing Online Retail Performance

Our team conducted a user experience audit of Amara’s shopping service, highlighting key journey improvements to lift the customer experience and drive conversion.

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Customer Experience Education For Amara’s Retail Team

Amara has a great reputation for customer service. Our training programme helped take this to the next level with the introduction of new customer-centric ways of thinking.

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Driving global efficiency for insurance brokers

Helping a global insurance brokerage deliver a new global placement platform for its staff and business partners around the world.

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Re-envisioning fund reporting

Improving the reach of a US-based top 10 asset management firm with a world-class fund reporting solution.

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Delivering workflow efficiency for Institutional banking clients

Helping a leading European investment bank transform how Institutional clients and sales staff access online services.

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Social responsibility in mining

Creating a compelling communications platform for the International Council on Mining and Metals.

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“Help us to think like a start-up”

Helping a leading UK insurer to become more responsive to customers, while unlocking the creative problem-solving abilities of its staff.

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Helping sales traders comply with MiFID II

Designing a sales trader workflow solution that delivers pre- and post-trade transparency for negotiations, pricing and execution, supporting regulatory compliance.

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Monetising the Internet of Things

Delivering strategy and designs to drive account creation, increase engagement and grow the customer base for Fing

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Removing the pain from insurance claims

Helping an InsurTech start-up create a painless, self-service experience for motor insurance claims.

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