About T&T

The relationship between people and technology has never been more important.

We combine deep understanding of human behaviour, scientific research and user-centred design techniques to create digital experiences that people love. For our clients this means genuine differentiation and increased satisfaction, loyalty and engagement.

Our approach

We’ve earned a reputation for solving complex challenges and delivering real business value.


Observe, shadow and work beside your customers, internal teams and partners to understand motivations and behaviours and uncover valuable new insights.


Explore, create, visualise and validate your digital experience, building on insights and balancing vision with pragmatism.


Refine, specify and test repeatedly to ensure an end product that is faithful to your business and the people who will work with it.

Services we offer

Expert assessment of your digital product or service, in 5-10 days.

Our digital audit is a rapid and effective way to identify improvements to a product or service, or shape something new.

Our experts evaluate your service against best practice and the latest research insights, based on a set of essential Design & Usability criteria, and linking this to your business goals and key tasks that your customers need to complete. Where appropriate we talk to your customers and explore their needs and pains.

The audit will help you decide where to invest in your product, what to prioritise, and where to start. It is an ideal way to kick-start an improvement roadmap.

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Take your next generation product from idea to tested prototype in just four weeks!

Our Product Blueprint service uses a combination of collaborative design techniques, prototyping and customer research to rapidly explore a new product or service, shape and evaluate it with its target market. It’s the ideal way to bring a concept to life and quickly understand whether it can work!

In an intense 4-week programme, we lead you through concept creation, then prototype the new product and test it with your customers. What we learn informs your business case and roadmap, and lays the foundation for the development of a MVP solution.

Product Blueprint

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We are a world leader in the design of complex business applications, with our human-centric approach delivering high levels of adoption and advocacy.

We design digital products, from business systems to pure-play online services, apps and software tools. Our team has deep understanding of how people interact with technology and supplement this with expert research. This understanding is built into all of our solutions.

We detail each interaction component in the form of build specifications and style guides, ensuring a human-centric, intuitive and contextually relevant experience. And we partner with development teams to guide implementation, often as part of a collaborative, lean, sprint-based design and build process.

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Develop a digital culture with customer-centric business practices to sharpen your focus and speed to market.

Our Digital Change service is designed to help you establish people-centric ways of working and elevate your ability to deliver innovation across your business.

  • create a customer experience vision, strategy and principles.
  • train and provide on-the-job coaching for your team, develop your skills, introduce people-centred practices, and deploy new techniques designed to drive innovation.
  • guide your organisation to implement quicker, more creative, and agile development processes for your digital products and services.

Customer Experience Education (PDF)

Relevant Case Studies

Who we work with

We work with a broad range of businesses, from global corporations to start-ups. Our clients include many of the leading brands in banking and investment management.

  • Adaptive
  • BNP Paribas
  • BNY Mellon
  • Barclays Wealth
  • Beatrice Tate School
  • Capco
  • Capital Dynamics
  • Deutsche Bank
  • Domotz
  • DrinkAware
  • Fidelity International
  • FireDrake
  • First Group
  • FlexTrade
  • HSBC
  • JWG Group
  • Stay Private
  • T. Rowe Price
  • Willis Towers Watson


Our business was founded in 2001, with the aim of creating an agency that maintained human relationships at the centre of serious design. Seventeen years on, with technology driving such rapid changes in the world, we believe that putting people at the heart of technology has never been more important. We remain privately owned by our leadership team.

Chris founded Tobias & Tobias with his brother Simon, having followed a journey from professional musician to software developer to technology leader.

Chris loves solving problems for clients. He’s one of those rare people who can both inspire others and roll up his sleeves to deliver projects himself. Over the years he has led delivery of global programmes of work to many of our banking, capital markets and insurance clients, and has earned respect as a leading authority in the design of complex, high-impact financial systems.

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Chris joined the Tobias brothers early in the T&T journey, back in 2005. As commercial director he keeps our business in shape.

Chris’s background is in consultancy and technology leadership. He has led major global technology programmes, mostly for finance and insurance sector clients. He is passionate about creating a company that cares, one that brings together talented people and affords them the space and direction to achieve great things.

Away from work, Chris loves the great outdoors and is a committed surfer.

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