Great experiences change minds.
& Brilliant designs change the course
of everything.
We're in business to do both.
Experience design with Tobias & Tobias.
Approach
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Experience Delivery with Tobias & Tobias
Our ability to deliver brilliant digital products and services, derives from the way we think, the way we behave and, most importantly, the way we work.
Our record of success is testament to the impact we make on our clients’ businesses and brands; and to our approach, our values and our people.
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Consult
What is the Ambition?
We perform a detailed analysis of our client’s business to inform and create a strategic UX vision.
Using our proven UX Maturity Model, we plan for long term improvement and measurable success.
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Clarify
What is the Opportunity?
We unpack the problem space through detailed insight into our client’s business and technology; and through user research.
We create value for our clients by translating user requirements into great experience opportunities.
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Concept
What is the Idea?
We drive out ideas for digital products, services and features. We explore design concepts, and validate them with users.
We monitor ambition constantly, keeping in mind our client’s UX ambition, business requirements and success criteria.
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Create
How does it Work?
We map the experience, and meticulously design every element—every interaction—to anticipate the needs of the users.
We make only informed decisions, balancing the requirements of the business, the technology and the users.
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Construct
Making it Work
Our creative technologists use the latest and most appropriate tools to bring our brilliant designs to life.
We invent and innovate to ensure long-term excellence in an evolving technology landscape.
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Care
Continuously improving the Experience
We care about every interaction and every line of code; and the relationship everyone will have with our designs.
We continuously measure the performance of a product or service, never missing the next great experience opportunity.
Clients
We are committed to our clients, to each other, and to the delivery of
products and services that touch lives and
create value:
business systems, websites and web
applications, mobile applications and software.
Work
We take pride in our reputation for excellence, leading the industry in the delivery of engaging digital experiences. We hire the smartest digital strategists, UX researchers and designers, creatives and technologists.
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ACREW
Professional Social Network
Digital Strategy, contextual User Research, UX Design, Visual Design and Development to deliver a bespoke networking platform for captains, crew and businesses in the luxury yacht industry.
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Top 5 Investment Bank
Trading Platform and Apps
UX Strategy, User Research, UX Design and Visual Design for a world-class platform and suite of trading apps. Our partnership continues to improve the bank’s software development process.
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ELC
eCommerce Platform
Digital Strategy, User Research, UX Design, Visual Design and Development to deliver a bespoke retail platform - shopping basket, checkout and advanced search - and intelligent, personalised shopping experience.
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Private Bank
Global CRM Platform
Design & Usability Assessment to identify short-term, platform-specific UX opportunities; to recommend multi-channel design strategy; and to deliver a design roadmap for the rationalisation of the global software suite.
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Image Source
Transactional Website
UX Design and Visual Design to create a bold, inventive and striking visual identity, and a “premium boutique” experience for online shoppers, with a pioneering design that encourages extended browsing and repeat purchases.
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Retail Investment Platform
Global extranet for IFAs
Digital Strategy, Business Requirements, and a broad programme of contextual User Research — Dubai, Hong Kong, Singapore — to determine UX strategy ahead of a 24-month design and development engagement.
Feature
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First Capital Connect
High-performance, high-traffic, real-time web application
Service disruptions, rising fares, a perceived lack of communication, customer dissatisfaction… all this was damaging the UK’s busiest rail network, which carries more than 150,000 passengers every day.
FCC asked us to redesign its website, and to focus on providing an overall better experience for their customers.
- Operates trains over the UK’s busiest rail network
- More than 150,000 passengers every day
Our Solution
We conducted research with regular commuters, mapping their findings against service data from tracks and stations.
Early in the Design process, we learned that customers didn’t need more information – they needed the information available to be easier to find and easier to understand.
Our developers built a new web content management system (CMS) from the ground up. A robust, scalable platform that FCC and their customers needed.
The Result
Passengers now have the information they need, when they need it, in a form they understand.
The technology platform has withstood massive increases in traffic without fail, ensuring that passengers can always access what they need.
In the 5 months post launch, the conversion rate increased by 9% for ticket sales online; and FCC has seen a 26% increase in peripheral product sales.
- 9% increase in online ticket sales
- 26% increase in peripheral products sales
Twitter
First Capital Connect has been a client for nearly four years, and was the first train operator to adopt Twitter in a meaningful way, with the launch of its Twitter-based alerts service in June 2009.
Back in 2009 we knew that Twitter was going to become an essential tool for commuters, and we shared our vision with First Capital Connect.
Looking back it seems obvious that a train company should tweet; but at the time it was a move that only forward-looking organisations were prepared to make.
Mobile
To support the web experience, and in response to qualified feedback from customers, we designed and built a mobile app with:
- Geo-location
- Live train departures
- Journey Planner with ‘via’ option
- Journey detail segregation
- Ajax ‘load more’
- Itinerary with progress indicator
- Recent journeys + edit/clear
- Integrated live help with @FirstCC Twitter
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Shawbrook Bank
What was the challenge?
Shawbrook is a boutique retail savings and lending bank, combining traditional banking values with a modern approach to provide a straightforward, “good sense” alternative to the high-street.
Re-branding and re-launching without the bricks-and-mortar of a chain of high-street banks would require strong digital strategy and presence, and a superlative experience online.
Shawbrook asked us to develop the re-booted brand into a digital style-guide, and to design and build a compelling and functional consumer-facing website that would be the public face of the business to both lending brokers and retail savings customers.
Above all, the new website had to be the “flagship branch” of Shawbrook’s new proposition.
Our Solution
We conducted research to gather real requirements from business stakeholders and customers (existing and potential). This insight became our Design Brief. We explored design concepts, validating ideas with customers and stakeholders, and building consensus.
We refined the design detail and worked closely with Shawbrook’s technical team to map existing systems to the new website’s functional requirements.
Our technical team also helped Shawbrook to define, describe and develop an API for their in-house broker management tool.
And we built a website with a CMS, integrated with existing back-end systems, and a robust online application process.
The Result
The re-booted brand launched with “flagship branch” website to support a national media marketing drive.
An SEO-friendly build and Shawbrook’s ability to push out regular content updates using the CMS helped to drive natural search traffic to their best-of-breed retail savings products.
The website’s savings product listings and online application process were integrated with existing systems, providing improved efficiency of product roll-out and customer acquisition.
“Broker’s Hub” tools and custom-built API provided brokers with the information and resources they needed to increase sales.
Won four Industry awards in their first year
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Fidelity International
What was the challenge?
Fidelity International is one of the most widely recognised investment brands in the world.
In this competitive market, Fidelity occupies a position of trust: a reliable partner.
Fidelity works with T&T to remain ahead of the field; to build and maintain strong relationships with its clients; and to differentiate on digital channels for commercial advantage.
Manages more than $200bn Private InstitutionOur Solution
Fidelity approached us with a challenge: to design a new platform – a new online experience – to create and support real relationships with Financial Advisors.
We were engaged to explore this idea – with Fidelity stakeholders and Financial Advisors – and to develop a model of the proposed Perspectives Hub that could be proven, and a roadmap for design and delivery, before significant investment was made.
Using rapid, iterative conceptual modelling and qualitative research, we established – and tested – a set of core requirements from users. These were fundamental to achieving the Fidelity Vision.
We built rapid prototypes to communicate and validate our thinking, and to explore the value of specific features and models. The prototype was used to build consensus internally, and to help Fidelity understand how to support delivery.
The Result
Our research, design concept and prototype described – in detail – a project that would ultimately deliver value to the organisation, and we have since been given the go-ahead and budget to design the full system for roll-out in 2013.
Location
Laser House
132-140 Goswell Road
London EC1V 7DY
- tobias@tobiasandtobias.com
- +44 207 371 6695
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From Barbican
Exit Barbican Station at Aldersgate Street (the only street exit) and turn left. Continue down this road and cross Clerkenwell Road (Aldersgate Street will change into Goswell Road). Our office, Laser House, is located about 200 meters along on your right hand side.
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From Old Street
Take exit 7 and proceed to walk in the same direction (West). You will reach Goswell Road in approximately 10 minutes. Turn right and Laser House will be 200 meters along on your right hand side.
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From Farringdon
Exit from the main entrance (at the South end of the platforms) and turn right. Turn right again on Farringdon Road, then make another right on Clerkenwell Road. Continue along Clerkenwell Road until you reach Goswell Road (approximately 1km). Turn left on Goswell Road and Laser House will be 200 metres along on your right hand side.
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Barclays Cycle Hire
The Sadlers Sports Centre docking station is directly across the street from our office on Goswell Road.
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Bus Routes
Buses 4 and 56 will drop you off in front of our office. If you are coming from Angel/Archway please alight at Peartree Street. If you are coming from Waterloo please alight at Goswell Road.